All Knucklebone Forge pieces are handcrafted in small batches with care. Because of the handmade nature of this work, please read this policy before purchasing.
Custom & Made-to-Order Items
Custom orders are final sale. Because each piece is made specifically for you—your colors, your inclusions, your vision—it cannot be restocked or resold. Please review your order details carefully before submitting.
Ready-Made Items
If you’re not happy with a ready-made item, I’m happy to offer an exchange within 14 days of delivery. Items must be unused and in original condition. Return shipping is the buyer’s responsibility.
Damaged or Defective Items
If your order arrives damaged, please get in touch with me within 14 days of delivery, including a description and a photo of the issue. Each situation is handled individually, and I’ll work to make it right—whether that means a replacement, store credit, or another solution that works for both of us.
Important Notes
- I am not responsible for damage caused by carrier mishandling after a package is marked delivered, but I’ll do what I can to help.
- Color and inclusion placement vary naturally from piece to piece; this is a feature of handmade work, not a defect.
- If a package is lost in transit, please reach out and we’ll sort it out together.
Questions? Reach out at sarahbeth@knuckleboneforge.com. I read every message personally.
May your rolls be ever in your favor.
— Sarah Beth